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    THE CONCEPT

    What is the concept of Charlie + Mary?

    All of the labels and products stocked at Charlie + Mary are made with a lot of love and with respect for people and planet. Every item in this webshop has a beautiful story behind it and is made by people who are truly passionate about their profession. 

    How can you be sure the items are produced in a fair and eco-friendly way?

    The fashion industry is complex with long supply chains and different parts of a fashion item often coming from different parts of the world. You can never be 100% sure that everything along the supply chain is fully fair and eco-friendy. But Charlie + Mary have been working in the fashion industry for over 7 years and know most of the founders and designers of the labels they stock in their shop personally. Creating beautiful collections without harming the environment, people or animals is in their DNA really. If the brands are a bit bigger they are often certified by third parties (a few examples: GOTS, Fairtrade or Fair Wear Foundation) that visit the factories to see to safe and fair working conditions and the impact the production has on the environment. 

    It is definitely so that the clothes you buy at Charlie + Mary or with other shops that sell True fashion labels are produced in a much more fair and eco friendly way than the bigger part of the clothing offered in general. 

    ORDERING + SHIPPING

    When ordering with PayPal, the site shows a message saying that the product is already paid for.

    This is a known problem, a quick fix for this is to clear your browser cache, empty your shopping cart and put the product back in to the shopping cart.

    What is the return period at www.charliemary.com?

    The reason we choose to work with 14 days is that we are happy to offer this service to you as a customer. However we are a small company and do not keep a very large stock. Therefore unfortunately we can not compete with very big webshops (yet) that offer a 30 days or even longer return service. We hope you understand. 

    Can all items be returned within 14 days?

    You can return any item bought at charliemary.com, with the exception of underwear, swimwear, food, jewellery, beauty products and sale products.

    How do I return an item? (underwear, swimwear, jewellery, beauty products and sale products can not be returned)

    Please notify us if you wish to return something by sending an e-mail with your order number to webshop@charliemary.com. The goods can be returned to the following address:
    Charlie + Mary
    Gerard Doustraat 84
    1072 VW, Amsterdam
    The Netherlands

    In case of returns, Charlie + Mary shall not reimburse your shipping costs. The costs for returning the goods will be on your own account. In all cases, the items returned must be in their original condition with the labels attached. The goods are your responsibility until they reach our Warehouse.